Is Spectrum a good company to work for as a Representative I, Internet/Phone Repair?

Representative I, Internet/Phone Repair professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Representative I, Internet/Phone Repair Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Representative I, Internet/Phone Repair interview questions at Spectrum .

Does Spectrum pay Representative I, Internet/Phone Repair employees well?

Representative I, Internet/Phone Repair professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 31 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Representative I, Internet/Phone Repair salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (220) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3330 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 635 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 322 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 312 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 309 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1185 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 269 reviews)); "Trainers and managers don't communicate" ((in 269 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 251 reviews))

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Spectrum

Spectrum Representative I, Internet/Phone Repair reviews

2.6

38% would recommend to a friend

(31 total reviews)

Chris Winfrey

99% approve of CEO

23% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.2

Career opportunities

3.1

Diversity & inclusion

2.4

Work/Life balance

2.0

Culture & values

2.0

Senior management

Representative I, Internet/Phone Repair employees have rated Spectrum with 2.6 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Representative I, Internet/Phone Repair professionals have an average working experience there. Spectrum is rated 27% below average by Representative I, Internet/Phone Repair professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

4.0

Sep 21, 2023

not a bad place

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

nice people willing to help

Cons

the xalls can be so back to back, if you are lazy, think twice

3.0

Jul 5, 2023

Good benefits... You'll need it

Internet and phone repair i

Recommend

CEO approval

Business Outlook

Pros

The benefits are awesome and free cable and internet

Cons

You'll need a mental health professional after 10 hours of customer abuse

1.0

Mar 15, 2023

Miserable

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

you get a paycheck and benefits

Cons

everything else. disorganized management. high unachievable metrics. abusive customers. truly the worst of call centers

Viewing 7 - 9 of 31 Reviews

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Spectrum

Spectrum Representative I, Internet/Phone Repair reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

not a bad place

Good benefits... You'll need it

Miserable

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