Spectrum reviews

3.3

52% would recommend to a friend

(7,064 total reviews)
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Chris Winfrey

52% approve of CEO

45% positive business outlook

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7K reviews

Reviews about "Compensation"

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2.0
Jun 17, 2025

Make hay while the sun shines

Recommend
CEO approval
Business Outlook

Pros

You get free internet, video, and reduced cost Mobile. The mobile and the internet are both really reliable. The pay is OK for what you do, and prepare to be bored and work with some really unprofessional people. The work is pretty predictable, and when the company is doing well, you will do well. When the company has positive growth, the sun is shining.

Cons

Once the revenue and subscribers decline, be prepared for penny-wise/pound-foolish decisions. 1-2% raises for high performers, holding off on staff, reducing offers to get a better "deal" on hires. The technology is heavily behind the times. Good software development practices are ignored, and the company laid off an entire floor of IT leaving internal customers in a lurch. Also beware of re-orgs. Many of the leaders are afraid of conflict, so will re-org you into another group to be laid off. The culture is very old-school, and I am OK with old-school management, but this is extreme. Meetings are often someone reading off a powerpoint, or reading numbers of results. And management does not consider you working if you are not in the office. The schedule allows for 1 WFH day/week, and should you dare to change your day, make sure you let people know well in advance (like 2 weeks) and remind people. And if you use your 1 WFH day, be sure to book any appointment or every thing you have on that day. Management does not want you to have any flexibility or leave early for any reason. Forget picking up a kid early and finishing up work at home, your manager will think you took a half day. BUT, you will sit alone at your desk talking to others across the country that you could do anywhere. But you are working since you are in the office. There is no career path. Literally everyone is a level 2, and promotions take an act of god.

2.0
Jun 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Free Internet/Cable discounted mobile Very competitive tuition reimbursement / education policies (though they were recently changed) Goals for promotion within my call center role were relatively attainable with diligence over a year period. Consistent hours, full-time schedule Front-loaded vacation and personal days at the beginning of the year Workload itself is relatively tame and most calls are easy

Cons

Relatively inflexible with schedule Will punish you for using sick time "not pre-approved" i.e calling out Yearly raises are insulting(I am talking <1.00/hr for 95% of people, <0.50/hr for 50% I estimate. You need to get promoted to see any real pay increase. Even then the pay increase for a Rep 1 -> Rep II for instance is only a dollar but it is something. Flaky management team, if you are not on their good side watch out No job security. Your job is subject to be lost for any reason without warning. Do not expect them to follow their own rules when it comes to disciplinary process. Little support from management when you have a problem on a call. If a customer is endlessly berating and demanding things from you that you cannot do you are not allowed to transfer the customer to a lead unless they demand it.

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