Spectrum reviews

Because it’s based in the US as with any other company who has all of their jobs primarily based in the US, especially their call centers there’s a lot of pressure to keep customers at the same rate that they’re already at when they call in versus actually save people money They unfortunately closed the last Grand Rapids call center a lot of 10 year at this location of really good jobs and they laid off 300to 400 people and offer severance to those who want to take it and move somewhere else Definitely a very stressful job. I will say that Spectrum does business and a lot of great areas when it comes to the customers and major metropolitan cities as well as big rural areas so if you’re someone with even the smallest accent, even if you’re American and a citizen, those who feel like certain people shouldn’t be citizens will definitely point it out when you’re just trying to help them on the phone Working in Loyalty and retention says it all

Leadership not helpful Long tedious sales process Pay to work ration can vary (sometimes can do 3 different jobs)