Spectrum reviews

3.3

52% would recommend to a friend

(18,948 total reviews)
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Chris Winfrey

52% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,948 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Free cable, it's a job but not a career.

Cons

Upper management leads by intimidation. Human Resources does not protect employees. Goals for employees change way too often and employees hardly know what direction to go. Charter talks about customer satisfaction as being number 1 but goals set by management doesn't allow that philosophy.

4.0
Jan 9, 2015
Recommend
CEO approval
Business Outlook

Pros

I loved the flexibility in hours, pretty much you go out get two sales and you are done for the day. Day "starts" at 11 in winter months and 12 in summer months. Day "closes" at 8 in winter 9 in summer. you can stay out in the field as long or short as you want after your 2 sales. Commission is great after your 12 sales. over 2Gs and the more sales the more money. Base pay+commission

Cons

If you don't make commission after a while they will look to do corrective actions against you. Conference calls can get annoying. This is a very some what challenging job. you really have to have the mind set and drive to do this job. You don't get paid off sales, you get paid off installs so you really have to stay on top of your sales, because if you get a bad tech and don't do your install correctly you can miss your money. Imagine month coming to an end and you have 11 INSTALLS, and you make your 12th sale and it is scheduled to get installed before commission for that month ends, and the tech decides he doesn't want to take it and does a "drive by" and takes a description of the house because he didn't see a car and didn't get out his car to knock on the door. GUESS WHAT...... you just lost your commission. and you basically worked those 11 sales for free

2.0
Dec 19, 2014
Recommend
CEO approval
Business Outlook

Pros

free or low cost on cable tv, internet at 60 Mbps and unlimited home phone. home phone is not my thing but hey its free and maybe one day it would get used. Health benefits great.

Cons

offer you an endless pay scale to show you can make 6 figuers a month, yet no one ever has due to the sales restrictions that are clear the person with there sales limits never done Door to door sales for a cable company. wants you to knock 550 doors in 11 work days then go back the last 11 days you have to reach the golden number. must sale cable, internet and home phone per customer or you don't get paid and must have at least 12 installed in one month. 60 plus dsr and only 5% might hit 12 in a month. I could go on and on and to be a 6 figure employee from my pre employer a different cable company that didn't give false hope.

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