Spectrum reviews

Too many chiefs,....The new direction the company has taken has built walls between departments and dissolved comradery. They have devalued many experianced employees by "restructuring " departments and forcing employees with great work ethics to take a "not my job " mentality. As a technical supervisor once responsible for every aspect of the plant from the head end to the house, we havenow had our hands tied and told to focus on only installed,trouble calls and disconnects,nothing else. So many of us with with 20 + years of experience can no longer dig deeper to gain resolution into system issues,we have to refer on to different departments who put too much faith in their own abilities to ever think they they have a problem,but the whole time we have to rely on others who have no sense of urgency,the metric on which we are scored is negative and the upper management refuses to make adjustments to the metric to account for things that are now out of our control. "Coach up or coach out" is the new Charter philosophy, which does absolutely nothing for moral. Charter is spending "stupid" money on concepts that are not tried and true. Not all locations can be ran from a cookie cutter template, what works in California may not work in Texas and what does not work in North Carolina may work in Nebraska, but to try to run every system identically does Not work.

The company is placed in divisions and upper management only reports results or trends and the way ones division got there and operating practices can become warped. The Charter Media division I worked in became stacked with those who wanted results over customer satisfaction. They used HR extensively to force employees out. They wanted me to fire an employee who needed a Liver transplant for lack of performance and when I refused saying we have a corporate responsibility, I was no longer a team player. One day they wanted me to fire my whole crew. I would hear statements like "Our division has a lower rate of Turnover than it should". Performance reviews were tied to rate increases. So even if everyone performed well, results were required to be curved down to meet available funds. Sales people were sent to Hawaii, while I had to write a full report justifying the purchase of a new desk or chair and how it would generate income. A sense of paranoia and always looking over ones shoulder is rampant. I often found myself trying to make equipment work, purchased and approved by those with no technical background, who would never have to use it. Most middle and upper management positions in Charter Media became filled with those having more experience selling used cars than a background in Cable, Broadcasting, Telecommunications or even business management. This is just the tip of the iceberg. What always amazed me is the company continually underperformed and the divisional and corporate management wonder why.