Is Spectrum a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Spectrum have rated their employer with 3.4 out of 5 stars in 1,206 Glassdoor reviews. This is a higher than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Spectrum .

Does Spectrum pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Spectrum with 3.9 out of 5 stars based on 1,206 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Spectrum.

How happy are Customer Service (CSR) professionals working at Spectrum?

45% of Customer Service (CSR) employees at Spectrum would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Spectrum with a 2.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

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Spectrum

Spectrum Customer Service (CSR) reviews

3.4

45% would recommend to a friend

(1,206 total reviews)

Chris Winfrey

48% approve of CEO

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.0

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated Spectrum with 3.4 out of 5 stars, based on 1,206 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Mar 31, 2014

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are none to put down

Cons

There are to many put into this box.

4.0

Jan 10, 2014

Making progress

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for Customer Service entry, lots of opportunity to grow, Management is coming around to listening to suggestions from the reps, the overall moral is much better than it was a few months ago, clearer focus with what we are and should be doing.

Cons

Weekend schedules, sometimes calls don't seem to stop, building needs updating, company is going through tough changes and holding their customers accountable for on time payments, some of the supervisors are very new and not sure what they are doing,

2.0

Apr 10, 2013

I came to this site to look for a new job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits package does include free cable TV and free internet. The free internet is very helpful in the continuing of your job search while you work here. If you are lucky you will get a supervisor that appreciates you and that you can have a friendly working relationship with.

Cons

Expectations, metrics, and compensation packages follow the latest management fads. If you subscribe to any trendy business magazines you will be able to figure out what someone's next idea will be. That will help you in a big picture way, but you switch supervisors often because of the shift bid process. The metrics change so frequently, the goals you were supposed to be working towards achieving have changed already and then your rank in the shift bid falls because you were working to meet old goals.

Viewing 1198 - 1200 of 1,206 Reviews

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Spectrum Customer Service (CSR) reviews

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