Is Spectrum a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Spectrum have rated their employer with 3.4 out of 5 stars in 1,206 Glassdoor reviews. This is a higher than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Spectrum .

Does Spectrum pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Spectrum with 3.9 out of 5 stars based on 1,206 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Spectrum.

How happy are Customer Service (CSR) professionals working at Spectrum?

45% of Customer Service (CSR) employees at Spectrum would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Spectrum with a 2.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (363) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

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Spectrum

Spectrum Customer Service (CSR) reviews

3.4

45% would recommend to a friend

(1,206 total reviews)

Chris Winfrey

48% approve of CEO

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.0

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated Spectrum with 3.4 out of 5 stars, based on 1,206 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jan 27, 2013

A roller coaster straight to hell.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free cable and internet, discounted pay per view.

Cons

Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

2.0

Jan 25, 2013

csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good hours,free servies, good benifits .sick time .discounts on other goods .not pen on sundays

Cons

upper management has no idea what is really important and what is not .Left hand does not know what right hand is doing. Change this for the worse for customers and employees. they do not listen to front counter staff and all that we have to say and know can improve the customers experience with us. never follow through on what needs to be done with certain bad EMPLOYEES not following policys ,,,,, i could go on and on

1.0

Nov 30, 2012

Embrace the CHANGE...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Used to be good pay and excellent advancement opportunities...

Cons

Upper management and Corporate Managers have no idea what they are doing. If your not a fan of change...steer clear, cause nothing stays the same. Attendance policy is a joke, God forbid you ever get sick.

Viewing 1201 - 1203 of 1,206 Reviews

Jobs at Spectrum

Customer Service Representative

Customer Service Representative | Technical Support

Customer Service Representative | Billing Support

Customer Service Representative | Billing Support

Customer Service Representative | Technical Support

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Spectrum

Spectrum Customer Service (CSR) reviews

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Reviews by job title

A roller coaster straight to hell.

csr

Embrace the CHANGE...

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