Spectrum Customer Service & Video Repair Representative reviews

2.6

26% would recommend to a friend

(150 total reviews)
avatar

Chris Winfrey

11% approve of CEO

26% positive business outlook

Customer Service & Video Repair Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 150 company reviews on Glassdoor. This indicates that most Customer Service & Video Repair Representative professionals have an average working experience there. Spectrum is rated 27% below average by Customer Service & Video Repair Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

150 reviews
4.0
Jul 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Great pay, cares about employees, friendly, feeds you. Hr department always willing to help you. Brings joy to your heart just knowing that fixing the smallest problem for a customer is making their day and truthfully sometimes some of them just call because they are lonely. Good benefits.

Cons

Have a have a very thick skin because some customers will have you wanting to rip off your head half way into the call with them.

2.0
Apr 5, 2017

its okay

Recommend
CEO approval
Business Outlook

Pros

comfortable chair, very cheap cable, internet, phone, free coffee, and tea.

Cons

no clear chain of command, you a leads, supervisor, manager, they allow a program name Aspect , to determine your career path. Ice machine broken for over a month in the breakfront no ice water for a warm building, Dont cross upper management - will receive all the calls while your co worker is taking it easy

2.0
Feb 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Co workers are very helpful, pension plan, shift differential, sick time and personal days after 90 days and vacation days after 6 mths.

Cons

Due to the merger, alot has changed, charter is tight with money so alot of team events have ended, insurance benefits suck, used to have casual dress codes now business casual, used to be able to transfer to another position after 6 mths now have to wait a year. Used to get cable services for free now have to start paying for equipment and downgrading the internet service now longer offering home security system to employees, the list goes on and on, im seeking other employment...used to love coming to work but every week something is changing.

Viewing 142 - 144 of 150 Reviews

Glassdoor has 20,075 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.