Is Spectrum a good company to work for as a Customer Service & Video Repair Representative?

Customer Service & Video Repair Representative professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 150 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Customer Service & Video Repair Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Customer Service & Video Repair Representative interview questions at Spectrum .

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (476) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (220) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3330 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 635 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 322 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 312 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 309 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1185 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 269 reviews)); "Trainers and managers don't communicate" ((in 269 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 251 reviews))

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Spectrum

Spectrum Customer Service & Video Repair Representative reviews

2.6

26% would recommend to a friend

(150 total reviews)

Chris Winfrey

11% approve of CEO

26% positive business outlook

Ratings by category

3.4

Compensation and benefits

2.6

Diversity & inclusion

2.4

Senior management

2.3

Culture & values

2.3

Career opportunities

2.2

Work/Life balance

Customer Service & Video Repair Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 150 company reviews on Glassdoor. This indicates that most Customer Service & Video Repair Representative professionals have an average working experience there. Spectrum is rated 27% below average by Customer Service & Video Repair Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

150 reviews

3.0

Sep 1, 2014

Call center environment so you're stuck at your desk.

Customer service representative video repair

Recommend

CEO approval

Business Outlook

Pros

You get free cable, internet and phone service. The benefits are pretty good but have changed a lot over the years. Good 401k contributions. Good training program.

Cons

Local management is too "clicky", making it hard to advance. Some of the performance metrics are counter-productive. The company often causes problems with the equipment in customer's homes which cause a huge headache for employees on the front line and in the field. If you try to switch departments, the salary changes and you can't do a lateral move. The last few interviews I had were a huge pay-cut so moving around to gain experience is not economically sensible.

3.0

Oct 29, 2013

Decent, somewhat underwhelming, but better than other companies.

Video repair representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. The health insurance is decent, you get paid time off (both vacation and sick time), free cable, internet, and phone, and potential to move up in the company.

Cons

The customers are awful. They are either really dumb and/or ignorant, or they're just plain mean. They will make you feel like you're personally responsible for the issues they're having. Being on the phone all day, taking call after call, is mentally draining. Management also has placed a LOT on our plates about what is required of us. There are only 5 factors on our scorecards, but we're really responsible for a whole lot more than that. You can get really great responses from customers, but if you don't follow the script, you're docked quality points.

5.0

Jul 24, 2013

Personnel that works at Charter

Video repair representative

Recommend

CEO approval

Business Outlook

Pros

excellent benefits, amazing trainers, willingness to work with employees

Cons

Can be difficult to express concerns

Viewing 148 - 150 of 150 Reviews

Jobs at Spectrum

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Spectrum reviews Spectrum Customer Service & Video Repair Representative reviews

Spectrum

Spectrum Customer Service & Video Repair Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Call center environment so you're stuck at your desk.

Decent, somewhat underwhelming, but better than other companies.

Personnel that works at Charter

Jobs at Spectrum

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