Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
avatar

Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
2.0
Mar 24, 2021
Recommend
CEO approval
Business Outlook

Pros

It was a check and steady work schedule

Cons

Poor management Turnover rate was high Medical suck

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Spectrum Response
5y
Our benefits team works around the year to design benefits plans that support more employees and help them keep more money from their paychecks. But we recognize they might not be a perfect match for everyone. We're sorry our benefits did not match your expectations, but will continue to assess how best to support Spectrum employees and their families.
5.0
Mar 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Good Pay, and Constant Feedback

Cons

High turnover looks bad to current employees. Lots to learn in a short amount of time.

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Spectrum Response
5y
We are glad you are having a positive experience at Spectrum! We will share your feedback with our leadership team.
4.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

great benefits and health insurance

Cons

busy work, no time to relax

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Spectrum Response
5y
We believe in providing comprehensive, affordable benefits. It's how we say thank you to your teammates for their hard work and dedication.
Viewing 178 - 180 of 200 Reviews

Glassdoor has 20,056 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.