Spectrum reviews

3.3

52% would recommend to a friend

(18,921 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,921 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Dec 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Free cable/internet and discounted phone service. Ability for field techs to take vehicles home. Company vehicles have a gas card, obviously to be used only for the company vehicle. The company work vehicle saves on maintenance and gas costs for my personal vehicle. The company offers retirement package (401k), medical/dental/vision benefits, other companies may offer better costs for the services, but Charter does cover all bases. Easy to move up in position as a field employee and was able to double my starting salary in about 5 years.

Cons

Mandatory overtime without storm damage. Management expecting employees to sacrifice family time while they are not willing to do the same. Charter management expects employees to stay after hours to finish work while management is leaving out the door 15 minutes early on a regular basis.

3.0
Nov 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Being able to move from one job to another is doable. Charter does require that you gain at least a certain level of competancy within the job you were hired to do. After meeting that level you can switch to different areas within Charter.

Cons

Lack of communication, expectations. They do a terrible job of listening or caring what customer or employee complaints or thoughts are. It is very easy to burn out because of this lack of caring. The job of giving service to the customer is great, with installation, troubleshooting, etc. But, dealing with a PDA that doesn't make sense, and is hard to use, bosses that don't respect the customers wants or their property. Arrogance would be a fitting word here.

3.0
Oct 26, 2008

Ups and Downs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Often a great pay for the area. Technology was top notch. My particular manager was very easy to work with if there was family issues or anything else. I don't think this was a common trait amoung upper management. Commssion of rCSR and incentive programs were great, and technicians also had opportunities, very mucha make your own way mentality.

Cons

A very by the book approach that allowed no wiggle room in most cases. Company like most cable companies was so focused on the numbers and money that they over looked smaller details were they were bleeding money and didn't care about it.

Viewing 18625 - 18627 of 18,921 Reviews

Glassdoor has 20,002 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.