Spectrum reviews

3.3

52% would recommend to a friend

(18,873 total reviews)
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Chris Winfrey

54% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Dec 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Discounted services such as Cable, Internet, Telephone. Decent benefits. Overall - the internet is the best aspect of the job!

Cons

The leadership is terrible. The mid-level managers are all shopping buddies from previous employers. Employees are not consistently provided recognition for the job they do well, but HAMMERED when they fall short of ridiculous objectives. Charter wants it's telephone sales reps to sell on 40% of their calls, but put's a compensation plan together that does not promote doing what's best for the customer....

3.0
Dec 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Free cable/internet and discounted phone service. Ability for field techs to take vehicles home. Company vehicles have a gas card, obviously to be used only for the company vehicle. The company work vehicle saves on maintenance and gas costs for my personal vehicle. The company offers retirement package (401k), medical/dental/vision benefits, other companies may offer better costs for the services, but Charter does cover all bases. Easy to move up in position as a field employee and was able to double my starting salary in about 5 years.

Cons

Mandatory overtime without storm damage. Management expecting employees to sacrifice family time while they are not willing to do the same. Charter management expects employees to stay after hours to finish work while management is leaving out the door 15 minutes early on a regular basis.

3.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

All the overtime you could want. Great if you're single. A good benefits package and, if you overlook their recent class action lawsuit, the pay isn't terrible. Free cable and internet are also quite a heft savings each month, and the use of a company vehicle for the commute can save on insurance and gas. It's not too difficult to be promoted provided you keep track of your year end goals and work hard. Still, management could do better in terms of preparing employees for written exams. So long as the corporate management doesn't interfere too often, the local office tends to run fairly well.

Cons

Sr. Management will do anything to avoid upgrading existing infrastructure and making any serious capital expenditures. Be prepared to fix the same problems over and over. Also, the use of contract employees leaves both customers and the plant in horrible condition.

Viewing 18862 - 18864 of 18,873 Reviews

Glassdoor has 19,952 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.