Spectrum reviews

3.3

52% would recommend to a friend

(18,921 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,921 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jun 22, 2020

Churn

Recommend
CEO approval
Business Outlook

Pros

Benefits are great while hourly compensation is extremely low with the promise to make it up in commission.

Cons

All calls count against your commission whether they are serviceable or not. They use sales as underpaid receptionists to transfer calls to other departments and the calls take away from your commission. The environment is very unhappy and most people quit within a month of training. The turnover is completely crazy. This company seems to bank on high turnover and must realize that they save lots of money when reps quit because of the miserable environment and they do not have to pay out their commission.

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Spectrum Response
6y
We appreciate you taking the time to share your experience as a former employee. We consider a lot of variables when developing compensation and commission scales, and are sorry your experience did not meet with your expectations. We will continue to assess this essential component of the Spectrum employee experience
1.0
Apr 28, 2020
Recommend
CEO approval
Business Outlook

Pros

easy work because standards are so low

Cons

leadership wastes so much time with meetings and not giving autonomy to those hired to solve the problems leadership keeps people stuck on

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Spectrum Response
6y
Thank you for sharing these comments with us. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them. Thank you for helping us toward those goals.
1.0
Mar 22, 2020

Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-good pay and benefits -smart,dediated front-line coworkers that are good to work with

Cons

-very much a top-down, micro-managing company -execs constantly fighting each other and pushing their bad decisions down onto others -lots of managers & execs are very bad - including abuse of authority -rules and standards are not applied fairly/consistently -i've seen people targeted and forced out in hostile ways

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Spectrum Response
6y
Thank you for sharing your experience with us. We know that a positive, supportive team can make all the difference for a successful career. The experience you describe is not in keeping with our company values. When some employees do not comply with policies or create a hostile working environment, it hurts us all. We have taken note of your comments and will take them to our leadership.
Viewing 274 - 276 of 18,921 Reviews

Glassdoor has 20,002 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.