Is Spectrum a good company to work for?

Spectrum has an overall rating of 3.3 out of 5, based on over 20,002 reviews left anonymously by employees. This rating has been stable over the past 12 months. 52% of employees would recommend working at Spectrum to a friend and 45% have a positive outlook for the business. The best reviews about Spectrum have been left by employees working as Internship , Intern and Senior Recruiter .

Does Spectrum pay their employees well?

According to anonymously submitted Glassdoor reviews, Spectrum employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Spectrum. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Spectrum?

52% of Spectrum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Spectrum 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (472) , Inbound Sales Representative (392) , Account Executive (370) , Sales Associate (360) , Retention Specialist (355) , Field Technician (351) , Direct Sales Representative (320) , Field Service Technician (274) , Sales (244) , Outside Sales Representative (217) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3244 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 610 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 329 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 321 reviews)); "lunch/ schedule options and vacation accrual/initial training is great" ((in 314 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1171 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 378 reviews)); "Customer issues and bad managers" ((in 279 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 267 reviews)); "Attendance policy isn't good but the supervisors are great" ((in 254 reviews))

What are employees saying about Spectrum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Spectrum layoffs and their outlook for job security at Spectrum in 2026.

What are the top reviewed Spectrum locations?

Charlotte , Saint Louis , Denver , Austin , San Antonio , New York , Stamford , Columbus , Louisville , Morrisville , Los Angeles , Orlando , Tampa , Greensboro , Riverview , Dallas , San Diego , Milwaukee , Greenwood Village , Saint Petersburg , Albany , Vancouver , Greenville , El Paso , Greenwood Village , Raleigh , Cincinnati , Akron , Colorado Springs , Simpsonville

Spectrum reviews

3.3

52% would recommend to a friend

(18,921 total reviews)

Chris Winfrey

53% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,921 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,921 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews

2.0

Aug 5, 2020

Bring TWC back

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing compares to what we had under TWC

Cons

TWC was a great company to work for. Charter Spectrum is a horrible company to work for. Human resources are unethical to say the least. Management doesn't know anything about the company or how to do the jobs their teams perform. Supervisors aren't helpful anymore. Leads are rarely available to assist. Trainers train the new hires on everything except what they'll actually be doing. Teamwork is not welcomed anymore. TWC would've allowed us to work from home during a pandemic. Unlike all of the other telecommunications companies Spectrum still has our building open with new cov19 cases everyday. Employees have died /\/\___ and Spectrum replaced them......... That should give you some insight as to what kind of company Spectrum is. Why complain? We still have a job and free coffee right?

2.0

Jul 21, 2020

Mill

Director, marketing

Recommend

CEO approval

Business Outlook

Pros

Good Pay if you negotiate it when you are being hired

Cons

Leadership doesn't care about bad supervisors and loses good employees.

Spectrum Response

5y

We appreciate the effort you took to share your experience with us. It really makes a difference when you feel supported by your team and leadership.

1.0

Jul 5, 2020

Absolutely do not care at all.

Direct sales representative

Recommend

CEO approval

Business Outlook

Pros

About the only pros I can really come up with is the exercise you get being out in the field. The rest, is...okay, nothing to scream home about with benefits aside they dont cost a ton.

Cons

Where to start? Just about everything that Ive learned or been told has been contradicted either verbally or in writing. They constantly push you to get sales in the middle of the pandemic when we have record job losses, and never even bothered getting to anything that resembles a downturn in infections. During conversations with the mandatory lock down, they constantly felt it necessary to remind us we could be out there as a essential business. Even so we have been out since phase 1 opening, while other sections have been given work at home, or simply have not been out there. 20 sales during this pandemic is a joke, most of the "successful" reps work from 9am to 9pm. They dont keep any promises either. Bunch of smoke and mirrors for us and more so for the potential customers. Territory demands are a joke too. The commission is great on paper but unless you actually manage to get 20+ it really isnt all that great. Everything revolves around internet, if you cant get someone to get spectrum internet just dont bother. Theyre forcing mobile down our throats with one of the worst byob setups ever. I could keep going but why bother. Just dont work here.

Spectrum Response

5y

Thank you for your review. We appreciate your concerns as we work together through these unprecedented times. As one of FEMA’s Community Lifeline sectors, our services are essential to hospitals, emergency first responders, government facilities, the news media and our communities to stay connected, help flatten the curve and protect the country. Making sure we deliver these vital communications while supporting our employees is our top priority. To that end, we made a number of changes to our operations that will help our employees better manage through this challenging time. These include an additional 15 days of paid time off to be used for any COVID-19 related personal need, increased social distancing plans in all of our call centers and operations facilities, and the option for remote work for employees whose jobs allow them to work outside the office without endangering our obligation to provide critical services. We thank you for all you are doing every day to support our customers and communities to ensure they remain both connected and safe.

Viewing 271 - 273 of 18,921 Reviews

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Bring TWC back

Mill

Absolutely do not care at all.

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