Is Spectrum a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 83 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Tech Support Agent Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Spectrum .

Does Spectrum pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Spectrum with 3.6 out of 5 stars based on 83 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

Skip to content Skip to footer

Notifications

Spectrum

Spectrum Tech Support Agent reviews

2.6

11% would recommend to a friend

(83 total reviews)

Chris Winfrey

6% approve of CEO

28% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.0

Diversity & inclusion

2.5

Career opportunities

2.3

Culture & values

2.2

Work/Life balance

1.9

Senior management

Tech Support Agent employees have rated Spectrum with 2.6 out of 5 stars, based on 83 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Spectrum is rated 27% below average by Tech Support Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

83 reviews

4.0

Jul 20, 2026

Supportive team but unfair performance evaluations

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Nice people. Supportive. Try to work with you as much as they can.

Cons

Obsessed with robots and their ability to judge whether a call is negative, positive, or neutral. Uses that as a standard to judge employee performance. Unfair and biased in that respect. I feel like a YouTuber in the worst way. Not the glitz or the glamour. Just the annoyance, frustration, and disappointment. As I am subject to the algorithm just as they are. They just call him SAM.

3.0

Jul 13, 2026

Training time is good, but not fully relevant

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Good amount of time training

Cons

Training was not completely relevant to actual work performed

1.0

Jan 12, 2026

Horrible Leadership

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Pay was decent and steady hours

Cons

Management is only concerned with your metrics.

Viewing 1 - 3 of 83 Reviews

Jobs at Spectrum

Community Solutions Central Operations Specialist I

Community Solutions Customer Service Representative I

Supply Chain Technician III

Community Solutions Customer Service Representative I

Senior Account Sales Representative

Appleton, WI

View job

Spectrum reviews FAQs

Spectrum reviews Spectrum Tech Support Agent reviews

Spectrum

Spectrum Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team but unfair performance evaluations

Training time is good, but not fully relevant

Horrible Leadership

Jobs at Spectrum

Spectrum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Spectrum reviews FAQs

Jobs at Spectrum