4.0
Jul 28, 2012
CSR - Customer Service Representative
Current employee, more than 1 year
Warren, MI
Recommend
CEO approval
Business Outlook
Pros
Have worked at multiple stores - all workers are friendly and for the most part very helpful. Managers are nice as well. The company gives a lot of help to the worker, allowing to compensate customer complaints on our own. Past employers I've had don't allow you to make many customers service decisions other than "let me get my manager." Training is thorough. Managers are always willing to help. Overall, this is a good company that from what I've experienced realizes its just as important to retain employees as it is to retain customers.
Cons
Personally, I dislike that I have to sign off on a sheet to say that I did certain aspects of my job. I know what needs to be done and I'll get it done. I don't need a piece of paper to sign.