Speedway Customer Service Representative CSR reviews

2.6

54% would recommend to a friend

(99 total reviews)

Tim Griffith

40% approve of CEO

43% positive business outlook

Customer Service Representative (CSR) employees have rated Speedway with 2.6 out of 5 stars, based on 99 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Speedway is rated 26% below average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

99 reviews
3.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

✅ **Fast-Paced Environment** – Great for those who enjoy staying busy and working in a dynamic setting. ✅ **Flexible Scheduling** – Many locations offer flexible hours, making it a good option for students or those with other commitments. ✅ **Customer Interaction** – Opportunities to develop strong customer service skills and build rapport with regular customers. ✅ **Employee Discounts** – Some locations provide discounts on food and beverages. ✅ **Team Environment** – If you have a good manager and coworkers, it can be a supportive and engaging workplace. ✅ **Advancement Opportunities** – Speedway often promotes from within, providing a path to management positions.

Cons

❌ **High-Stress Environment** – Rush hours, dealing with difficult customers, and multitasking can be overwhelming. ❌ **Low Pay for Entry-Level Roles** – Wages may be on the lower side compared to the workload. ❌ **Long Hours on Your Feet** – Standing for an entire shift can be physically demanding. ❌ **High Turnover Rate** – Frequent employee turnover can make staffing inconsistent, leading to extra work for remaining employees. ❌ **Difficult Customers** – Working with the public means dealing with complaints, rude customers, and occasional security issues. ❌ **Cleaning & Maintenance Responsibilities** – Employees are often responsible for cleaning bathrooms, taking out trash, and maintaining store appearance.

Viewing 4 - 6 of 99 Reviews

Glassdoor has 3,675 Speedway reviews submitted anonymously by Speedway employees. Read employee reviews and ratings on Glassdoor to decide if Speedway is right for you.