Pros
I don't know what it's like at different spin warehouses, but the energy at this one is awesome. The benefits (at least when I joined and they were showcased) seem pretty good and the pay is amazing for the kind of job it is— entry level with no real education requirement. There aren't many employees and I didn't even have a shift with anyone in pretty much my whole last year working there, but it doesn't matter too much because most operations specialists take vans alone. The manager and leads were incredibly understanding and easy to communicate with if you reach out. There is a lot of passion put into the job by them. I feel very lucky to have had this job and the experiences I have had with it. It builds a lot of solo skills and challenges you to do your best not for the sake of pay, but to provide customers with a good-hearted service that will fall through if you don't maintain it. You feel like you are part of something here with a purpose. Hours are flexible to your schedule as long as you can work a weekend day. I would have probably never left but due to a surgery and the medical leave policy, I had to.
Cons
This probably happens with all startups, but nearing my second year with them I found that the company is slowly kind of digging itself a hole. It recently pushed a software/app (probably through partnering with a different scooter company known as Tier, but I can't say this with confidence). It is restrictive for the position I had, especially when I had a taste of the freedom known as 'spin team' when my role used that— an app that showed each scooter and it's status among a cline of battery percentages. It was slightly buggy, but plenty more insightful. I don't think anyone in my warehouse really enjoyed this change and it was definitely a corporate decision! Maybe it won't bother newcomers so much though. There are plenty of opportunities for communication, but sometimes I feel as if it is a bit lacking from the ladder downwards as plans have been announced to us from the manager level that didn't seem to really turn out probably due to lack of updates. Also: always follow proceedure when it comes to accidents. This isn't a total con, but when I filed for workers comp without calling the nurseline It took them a year and 3 months after doing sluethwork on where my claim was to finally give up and have the hospital tell me I was responsible for the hospital bill. I'm assuming the same would be the case if I went through my own means with emergency key and tire troubles on company vehicles, but it never was because I called the right numbers and waited a little longer. It's a little cruel, especially if you're in extreme pain or unable to contact during a work incident but if possible— always follow proceedure.
