Is Staples a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Staples have rated their employer with 3.6 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Staples employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Staples now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Staples .

Does Staples pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Staples with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 3.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Staples.

What are the top reviewed jobs at Staples?

Sales Associate (1565) , Copy and Print Associate (452) , General Manager (298) , Sales Manager (297) , Cashier (285) , Sales Associate/Cashier (271) , Print and Marketing Associate (267) , EasyTech Associate (256) , Retail Sales Associate (214) , Copy Center Associate (159) , B2B Sales Consultant (154) , Easy Tech Sales Associate (150) , Account Manager (146) , Tech Associate (146) , Customer Service Representative (131)

What are the pros of working at Staples according to real employee reviews?

"Great people and as long as you like talking to people it can be a very fun job." ((in 818 reviews)); "I can't think of one pros working here besides having great coworkers at my location." ((in 553 reviews)); "Benefits were good and started after 30 days (FT only)" ((in 541 reviews)); "Flexible hours are possible if you can maintain your workload and responsibilities at a high level." ((in 511 reviews)); "Super easy and flexible scheduling" ((in 283 reviews))

What are the cons of working at Staples according to real employee reviews?

"Low pay and sometimes asked to do things that are not part of the job description." ((in 1211 reviews)); "Poor management and very messy" ((in 935 reviews)); "Poor upper management seemed to be grasping at straws" ((in 251 reviews)); "No training is given and you basically learn on the job." ((in 199 reviews)); "A lot of work and low salary" ((in 127 reviews))

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Staples

Staples Customer Service Associate reviews

3.6

27% would recommend to a friend

(28 total reviews)

Michael Motz

100% approve of CEO

6% positive business outlook

Ratings by category

5.0

Diversity & inclusion

2.9

Work/Life balance

2.9

Career opportunities

2.6

Compensation and benefits

2.5

Culture & values

2.1

Senior management

Customer Service Associate employees have rated Staples with 3.6 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Staples is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

4.0

Apr 22, 2020

It was good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Friendly staff that I was working with

Cons

Management needs to be more organized

3.0

Sep 16, 2019

Sales assistant

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Not demanding Teaches you how to bind, make booklets and large scale printers

Cons

Longe hours than other retail Have to use machinery and climb high ladders

1.0

Aug 23, 2019

Outdated and dead

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

None that I can think of

Cons

Outdated equipment. Low pay. Only managers and key holders can do anything for the customer. We just stand there and look stupid.

Viewing 13 - 15 of 28 Reviews

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Staples

Staples Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was good

Sales assistant

Outdated and dead

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