Staples reviews

Upper management seems not to care about store-level experience, especially recently. Associates tend to be overworked and underpaid; hours are cut frequently, and workload increases with additions like Amazon returns and seemingly pointless micromanagement. Everything is based on numbers and metrics, with little changes implemented to help improve low sales, survey scores, rewards accounts, and overall business margins. Instead, store-level managers, supervisors, and associates are expected to make it work despite not being given any real ways to do so. The company struggles with updating merchandise, and management is clearly out of touch with current trends. Seemingly, it focuses solely on an older demographic, with no real reason for younger people to come other than to drop off their Amazon returns. Other retailers have been able to adapt and change along with the generational market shifts. Staples has not.

Chronic understaffing made a lot of shifts stressful and overwhelming. High turnover, even in management, created instability and poor communication. Unrealistic goals for services and memberships, especially when customers are already frustrated from long wait times. Pay was just over minimum wage for the state of Maryland.