Given the societal and economic conditions that have befallen every individual and organization globally in the last 4 months, it would be wrong and naive to say StarTech.com has made no mistakes. Are there things I may have done differently if I were the owner? Of course. But that said, every decision that has been made was reasoned and conservative, and I believe attempting to do the most good for the most people. My Leadership listened to my disagreements and elevated them. I'm sure mistakes were made during the Black Plague too. Mistakes happen even in the best run companies.