Starbucks reviews

3.5

56% would recommend to a friend

(85,429 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
5.0
May 11, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a rewarding and fun place to work. Promotes basic customer service and friendliness and also allows you to grow personally. I really like how Baristas are given the privilege of doing things that usually require a supervisor to do (i.e. mark out drinks for yourself or dissatisfied customers, give refunds, etc). I feel like I am trusted and equal to my peers.

Cons

Inconsistent scheduling (especially with new "optimized scheduling" system). Aside from HAVING to work at least 15 hours a week, the hours and basic schedule you get each week varies greatly. Starbucks is not huge into promoting from within, and I have seen on multiple occasions, people get promotions that did not deserve them, or vis versa. Also, the vertical management style really makes it difficult for everyone (even store managers) to establish policies that are best for the individual business (i.e. not being allowed to brew decaf coffee after 12 PM as a cost cutting measure handed down from corporate, even though my store is next to a retirement home and most of our customers wanting brewed coffee in the evening want it decaf).

2.0
May 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Obtainable insurance that is comprehensive and affordable is probably the best reason to work for this company.

Cons

The Bux has a few downsides: Scheduling is retail, so expect to work holidays, weekends, very early mornings (think 5am) or late nights (think 12am).

4.0
May 5, 2009
Recommend
CEO approval
Business Outlook

Pros

The environment... The work is hard, fast paced and can be stressful, but we have a ridiculous amount of fun both within the team and including our regular customers. As a perfectionist, I love to work for a company that hold up very high standards and recognizes and reward those standards being upheld in individual stores. Management training is a great asset to take to other employers.

Cons

The pay isn't great compared with other retail management. They expect ALOT for a less than great pay. Higher management seems to follow a party line of how great the company is and how your career development is of utmost importance, meanwhile they hire externally and all promotions freeze.

Viewing 85195 - 85197 of 85,429 Reviews

Glassdoor has 91,145 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.