Starbucks reviews

3.5

56% would recommend to a friend

(85,461 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
5.0
Apr 18, 2011
Recommend
CEO approval
Business Outlook

Pros

I enjoyed daily interaction with the public. I like how we were very personal with each other and would cover each others shifts i liked benifits

Cons

Rude Upper Management that was sometimes condescending

4.0
Apr 18, 2011

It's a fun job but you either sink or swim.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you work with tend to be friendly and fun to be around. The drinks are wonderful and ever changing. The hourly salary, while just above minimum wage, is acceptable thanks to the shared tips. (I usually got about $20 extra a week in tips.) It's great for people who really love meeting others and getting to know them. It's all about the personal connection with customers. At the same time, once you get acclimated your coworkers become like a family. The benefits are also good including 1 "markout" (bag of coffee, box of tea, etc) every week and an employee discount on everything else.

Cons

The patrons of Starbucks tend to know exactly what they want. As a barista in training, they pile on a TON of recipes and words and drink names and it can be overwhelming. However, I experienced many customers who were very frustrated that I wasn't not perfect. (Likewise, there were understand people as well.) There is a lot of pressure to learn everything quickly and well and in my experience I was reprimanded for every small mistake (which doesn't make for a happy employee). Obviously it's a coffee shop so it's open really early and when you have to be there at 5am multiple days in a row, it can really get to you. My biggest issue with Starbucks is that, as a whole, they do not allow employees to request time off. As a college student, I needed that opportunity. (In their defense, usually you would have the same hours every week so it should be easy to plan around it. My store was understaffed because of low turnover.)

5.0
Apr 16, 2011

Good

Recommend
CEO approval
Business Outlook

Pros

free drinks and other benefits

Cons

the hourly pay could be higher...

Viewing 85234 - 85236 of 85,461 Reviews

Glassdoor has 91,179 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.