Starbucks Assistant Store Manager reviews

3.5

53% would recommend to a friend

(322 total reviews)
avatar

Brian Niccol

42% approve of CEO

30% positive business outlook

Assistant Store Manager/Store Manager employees have rated Starbucks with 3.5 out of 5 stars, based on 322 company reviews on Glassdoor. This indicates that most Assistant Store Manager/Store Manager professionals have a good working experience there. Starbucks is rated in line with the average (within 1 standard deviation) by Assistant Store Manager/Store Manager professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

322 reviews
3.0
Sep 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Good benefits and stock options, good partners (usually), unlimited free drinks while on shift, discount program (Partner Perks) plus 30% off in store, fast-paced, tips (baristas and shift supervisors), flexible hours.

Cons

Low pay, very high expectations, pressure and workload, but will rarely approve overtime if no labor is available. Occasionally unpleasant customers (most can be won over with strong customer service), but it is not uncommon to be spoken to like you're stupid. Lack of partners and candidates with work ethic and initiative (in my area). Cannot call out sick without finding coverage (esp. supervisors and mgmt) - nearly impossible if you find yourself sick late and night and opening in the AM. Can easily become stuck in a position for many years despite good performance and drive to move up if management is poor and/or if management turnover is high.

4.0
Sep 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere. Endless benefits ranging from cheap insurance to discounts with other companies. Upper management is big on coaching instead of treating you like you're disposable. They look at their employees as an investment.

Cons

A lot of contradicting expectations. There is always a strong pressure from every angle, and sometimes it gets very overwhelming.

Viewing 286 - 288 of 322 Reviews

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