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      State Farm

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      State Farm Associate In Claims Support reviews

      3.1

      46% would recommend to a friend

      (1,779 total reviews)
      avatar

      Jon Farney

      39% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      Associate In Claims Support employees have rated State Farm with 3.1 out of 5 stars, based on 1,779 company reviews on Glassdoor. This indicates that most Associate In Claims Support professionals have a good working experience there. State Farm is rated in line with the average (within 1 standard deviation) by Associate In Claims Support professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      May 4, 2026

      Supportive management but overwhelming workload and process changes

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome management and co-workers (team). Training was extensive and well organized. Just take notes so you can recall the info. But they provide excellent training. Benefits are top tier. You get raises often, they definitely let you know you are appreciated. Stable company with good retirement benefits.

      Cons

      The workload is overwhelming. Not enough employees to circulate claims to. The process changes almost every month to include more steps, which takes up more time, but you will still receive the same amount of claims and more. Overtime was limited, sometimes you need more time just to stay afloat. Lastly, you have to schedule for time off a year in advance.

      1.0
      Apr 27, 2026

      Micromanagement and poor communication hinder team success

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule; the schedule is changing soon so there will more time in office.

      Cons

      Micromanagement Slow to adopt change; now they are speed running to catch up. Injury department is responsible for handling BI AND PD. What's the point of property damage team They are focused on getting back to number 1 that they are cutting benefits and adding more work without additional compensation or even removing responsibilities. Employees are blamed for SF losing their spot- you're out of touch. People are struggling, yet you keep producing these commercials with celebrities. Your customers cannot relate to a celebrity; most are struggling to ends meet yet you have money for commercials. less commercials, fewer celebrities. Too many people making decisions without understanding the impact. Sections competing against one another and some sections receiving additional training is not fair or right. It puts the other groups at a disadvantage. We should be one team and information should be shared.

      Viewing 40 - 42 of 1,779 Reviews
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      State Farm reviewsState Farm Associate In Claims Support reviews

      Glassdoor has 21,222 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.