State Farm reviews

3.4

53% would recommend to a friend

(19,759 total reviews)
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Jon Farney

51% approve of CEO

47% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
1.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid at the time… celebration leave/TO for Bdays.

Cons

After a year of trading for the position in specific states, we got to the floor and worked completely different states. Not all states have the same rules so you pretty much have to figure it out. While you’re working in unfamiliar territory they still expect you to process cases 25-40 cases per hour. Sure there are resources but they are about as clear as mud. And God forbid you make a minor mistake. Now you have a peer feedback and half the time it’s something simple, but due to the pressure to submit a certain amount per month, you waste more time. The FLL has no clue how to do the job that they are managing on. So asking them for help in pointless. Also for a company that brags about being #1 in the industry and all this profit, their lowest level employees can’t even afford to pay rent without a roommate and side hustle. This position has honestly been a waste of time due the work being done is totally different than what is done in the same position at other companies. This will be a waste of your time unless you want to work here for 35 years. And when you make 3.5 decades just know you won’t get much. That’s how much they value your tenure. Take this position because it’s a job, but don’t get comfortable. Have a plane to leave.

2.0
Oct 16, 2019
Recommend
CEO approval
Business Outlook

Pros

-Pays the bills -Gain valuable customer service experience -Great benefits -Learn about the Insurance industry

Cons

-Training is not thorough and does not prepare you for the position -Job has an "every man for himself" feel -Job requires you to meet strict metrics -Company values meeting your numbers over providing valuable customer service -Position has only gotten harder with time, and benefits have not increased to match -Extremely difficult to move up for entry-level employees, even with a degree -Management does not have set standards for employee promotions and raises -Extremely high turnover rate for claim-handling positions -Career opportunities are slim if you are not at a main "hub" location -Company will prevent you from applying to other lateral and promotional positions when staffing is low, which is all the time -Entry-level Claim Associates are some of the lowest-paid in the industry, regardless of experience or education level -They will tell you its "not a call center," but it basically is -Answering back-to-back phone calls with little breaks or task time -Working odd hours and weekends -Extremely difficult to trade shifts with other associates

Viewing 58 - 60 of 19,759 Reviews

Glassdoor has 21,151 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.