I am embarrassed to say I work in SF claims because of its pure mismanagement and lack of presence for its policyholders and all other involved parties.
Questionable management that doesn't fix easily resolved discrepancies.
No accountability who do poor work (be present and you will be paid.)
New model is becoming mostly quantitative metric based while disregarding qualitative metrics.
Daily incompetency from management to the bottom rungs of employment.
Understaffed for business needs and not increasing needed resources for its corporate revamp.
Claims department is grossly backed up and has constant unresolved delays.
To save money, State Farm employs external workers who aren't held to any standard quality of work.
Very micromanaged at the lower levels
Constant bureaucracy to progress and higher positions are predicated more on nepotism rather than merit.
Tiers of management that have complete disconnect with how their own department is functioning.
Pay is disproportionate to one's position: Entry level positions start about $16-$17 per hour but a claim specialist role (about 4 major positions higher than entry level ones) is only being paid $19.50 an hour. However the 2nd level claim specialist involves a $10K raise (this creates income and compensation gaps for positions such as this).
Constant change without any regard to the employee (instantaneous transplanting of positions, mandatory overtime with no time to prepare, budget cuts)
