State Farm reviews

Modern day sweat shop in a nice building. Beware of a company that keeps a running ad and start a new class approx every 7/weeks with about 100 trainees. Their plan is keep about 30 of each class and dispose of 90 because they do not fit that mechanical robot type of personality. After about 6 months, they get rid o people who are not fitting into those robotic impossible metrics of 17 minutes for average handling time. Basically, without explaining to potential employees, its really a trial to see if you fit the mechanical mold that they are looking for but unfortunately, people are giving up whatever jobs they have and signing up for something that temporary without knowing. They manager informed us that if they crazy metrics are not met, they will help us to make the decision within 2 months. They need a machine to take their stupid loss reporting.

Where do I start? I worked for SF for over 25 years and thought I would retire from SF. SF has gone from a great employer in which at one time the company really cared about the employees and showed it and it represented a happy, fun, yet professional, productive culture and the people you worked with really felt like your other family. Now, they have created prison-like environments by letting other people that obviously know nothing about the jobs set ridiculous standards, procedures, and goals that are impossible to meet. Not to mention the training is inadequate. All while every minute of each employee's day is monitored including timed bathroom breaks. SF also felt it was necessary to form a separate unit that does nothing but set schedules to tell adult employees when they can take their lunch and breaks and then track their time so if they are a second late they can be punished by implementing a new point system which is used to fire people if they accumulate too many points. This has created nothing but an additional extreme amount of stress. So many people are on various medications, medical leave or are walking out the door. Most "professionals" don't expect that if they are hired for a professional level position that they are going to be treated like elementary children or prisoners that need constant monitoring but apparently SF does. If this doesn't make you want to work here then maybe the recent changes to the benefits will. SF has changed benefits to a PTO bank which was another way to take away benefits from employees, especially long time employees. In addition, for sick time you will have to use your PTO first, IF the reason for your sick time is approved by Cigna. The cost for medical benefits also is not very cheap, especially if you have a spouse or family. The rates go up every year and the company has gradually made various changes to reduce benefits, salaries, etc. It also appears that they are trying to get rid of tenured employees by replacing them with much newer employees by not offering some of the tenured employees a job in a position they are currently doing but giving job offers to newer employees or to employees that may be long term employees but have no experience in the hiring department. The morale is so bad, nobody wants to go to work. The company no longer cares about the employees or the customers although upper management claims everything is for the customers and to provide remarkable service. However, everything they do create the complete opposite. It is all about numbers, competition and the all mighty dollar!