Micro management
Changing goals
Hard to reach metrics
Rude customers
Agents have no clue what they’re doing
Many employees have mental health issues due to the job
Not enough pay for 130+ claims in your rotation
Lots of hoops to jump through just to close a claim
Work life balance is nonexistent
Unhealthy food options in vending machines it’s disgusting for a Forune 500 company
Employees get scraps while agency’s and C suite make millions