State Farm reviews

Now where to start. No input on shift. You get the shift they give you. In your training class you could have a shift that another person would find to be perfect, and vice versa, but too bad as you cannot trade. Position involves taking information over the telephone to create a claim. Focus is on the metrics and basically getting the caller off the line as quickly as possible. Position is extremely stressful as the call time requirements create an environment where one cannot be helpful. Focus is on AHT (average handle time). For those who meet the requirements, some sound constantly irritated with the customer, and rush through their calls. Some rush the customer to the point of upsetting the customer. Supposedly those staff are doing a good job because they meet the metrics. Staff will sit with you to "help" you with no warning or advance notice. Be prepared for endless criticism. Really no cubicle walls or privacy. Cubicles are low and you have no drawers or file cabinet. Building is a glass high rise. Cannot take stairs up, but can take stairs down. Small food stores on site are nice but items are extremely expensive. Parking is underground and there can be a long wait to enter and leave.

The company is trying to catch up to other internet company's that have been nipping at their heels for the past 10 years. They have implemented changes without thinking about the long term effects on their policyholders and their employees. It has changed moral drastically and employees who have been there for 35+ years are jumping ship. Its really sad to see.