State Farm reviews

3.4

53% would recommend to a friend

(19,758 total reviews)
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Jon Farney

51% approve of CEO

47% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,758 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
5.0
Oct 27, 2008
Recommend
CEO approval
Business Outlook

Pros

State Farm is more than fair to its employees. There is a great emphasis in our office on teamwork and the advantages to everyone having the change to share input and insight from their own personal experiences on a weekly basis. Everyone in our office works together fairly and are more focused on giving customers what they need and delivering quality service. The agent has been more than fair and flexible with giving time off, offering incentives, and providing opportunity for everyone in our office to develop more fully our skills set. The agent is always open to feedback and is open and honest with us in return.

Cons

I don't make as much money per hour here as I do working in different industry (service). When there is a lot going on and everyone in the office is busy, there is not always clear communication. Sometimes the job can be overwhelming, especially when people are out sick or on vacations, and especially on Mondays when we have the highest call volume. Unfortunately, the job is such that some of the employees feel they have to take work home with them in order to get the job done in an orderly fashion. Also, working with a lot of extroverts sometimes means that the acute details an introvert centers on are left out.

5.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Working on the agency side of the coin is great-- there are a lot more opportunities for advancement this way! I have a great office to work in, and I have great support from the regional office with our service & underwriters. Working in the agents office gives a much more personal aspect of the job, and I think there is a lot more flexibility. You are working for a big company, but the Agent sets the office standards--salary, vacation, benefits.. with a great agent you can get pretty far! There is always the opportunity to get more training and expand your licensing and knowledge base!

Cons

This job, unless you are an Agent, most likely won't be leaving you a millionaire! But honestly, the work is steady and if you are dedicated the pay is good, definitely above average if you are licensed!

2.0
Oct 11, 2008
Recommend
CEO approval
Business Outlook

Pros

There are many opportunities for moving to other departments, as they are typically willing to train the right person. This gives you the ability to get many different experiences within the company and not get stagnant. The benefits package is above average with a nice pension plan for employees and agents, although I've heard that newer employees are no longer being offered the pension (something to look into). State Farm provides a lot of support for continuing education and professional development...even reimbursing for tuition and paying for insurance designation programs.

Cons

Unfortunately, you must be willing to relocate in order to move up the ladder. Most of the employees working in the departments that support agents have no concept of what it's like to work in the agent's office. State Farm tries very hard to be all things to all people rather than sticking with what they are good at (insurance) and working with a few target markets. Because they want to sell insurance products, bank products, and mutual funds, to almost every conceivable audience out there (youth market, retirement couples, hispanic market, asian market, african american market, small business owners, etc, etc,) the resources within State Farm are diluted, reducing effectiveness in any one area, and the agent's office is completely overwhelmed with competing priorities. Don't even think about trying the agency opportunity unless you already have a background in insurance and financial services because they are not going to give you the time you need to learn and develop as a salesperson in the first year. The quotas are so high, especially for life insurance and bank products, that if you don't have a background in the industry, or are able to hire an extremely competent team (which is usually impossible given a small business owner's payroll and the available talent pool in most markets) they will make you miserable in the first year so that you want to quit even if they do offer you the contract.

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