StorageMart reviews

3.6

56% would recommend to a friend

(134 total reviews)

Cris Burnam

76% approve of CEO

44% positive business outlook

StorageMart has an employee rating of 3.6 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have a good working experience there. The StorageMart employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

134 reviews
1.0
Mar 9, 2023

Management needs training

Recommend
CEO approval
Business Outlook

Pros

Great time off hours given.

Cons

The DM's they put out there are not trained properly nor do they care about you as a person. They want to work you to the bone but do not want to compensate you for it. They are all for themselves

4.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people and easy to learn systems

Cons

Nothing that I can think of, everything was amazing

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StorageMart Response
10mo
Thank you for your review. We are happy that you had an amazing experience here!
2.0
Feb 19, 2023

Work life balance? Not a chance

Recommend
CEO approval
Business Outlook

Pros

You get Sundays and holidays off. RRSP matching is very good, but not worth the cons listed

Cons

You see your stores massive profit margins and then you see your pathetic paycheck. 80% of customers are borderline abusive, You are expected to work the 1st and last day of every month with no exceptions, and you will never have the help you need because the assistants don't make a living wage. You are expected to be on call 24/7 with no extra pay, unless you end up physically going to the store (that means no going out of town on your days off, or going to the movies after work), but if you sleep through a 2 am phone call, management will chew you out. You'd think if you help earn your store record profits, your year end bonus would be more than an insulting $50 They claim you will have great commission opportunities, but most of that's only on in person rentals. Most rentals come through the website or the call center, so you get nothing. They raise rent on customers with little notice, and you are the one who has to explain to the customers the reasons their rent went up 20% overnight, while you yourself will be struggling to make ends meet. Rapid expansion of the company has left it with an infrastructure deficit in IT and Customer Service, and you will bear the brunt of that

avatar
StorageMart Response
10mo
Thank you for your feedback! We’re glad to hear you appreciated the RRSP match and time off, and we’re sorry to hear the compensation didn’t meet your expectations. We review our commission structure annually in support of both business goals and employee incentive, and your input is valuable to that ongoing process. Regarding the $50 bonus you mentioned, it sounds like you're referring to our annual "Turkey Bonus." This tradition began as a way to provide employees with a holiday turkey and has since evolved into a $50 bonus as we have grown - allowing more flexibility while keeping the spirit. It's intended as a small gesture to celebrate the season. We appreciate your input and thank you for being a part of the team.
Viewing 40 - 42 of 134 Reviews

Glassdoor has 136 StorageMart reviews submitted anonymously by StorageMart employees. Read employee reviews and ratings on Glassdoor to decide if StorageMart is right for you.