StretchLab reviews

My chief complaint is towards management. I enjoyed the role of being a flexologist, but I had to leave because of the hostile work environment that Katie (master flex) and her sister Hannah (GM) created that was particularly hostile towards me and a couple other staff that also ended up leaving. I have found during my time working with each of these ladies that any sentiment they express about supporting you as their flexologist and developing you to be the best you can be was really just a facade and that these individuals are truly mean-spirited. The following is an example. A significant portion of the in house certification process teaches about their MAPS assessment that you will perform with clients. This portion of the training is disproportionately long when compared to how long you are expected to use this in a session with your clients. If you go over 90 seconds of explanation with a client of their MAPS assessment score, expect Katie (master flex) and Hannah (GM) to talk poorly about you to other staff and make an example of you during staff meetings. Even if a client is interested in knowing more, you are expected to significantly curtail your explanation. The more and more I tried to adhere to their increasingly trivial rules regarding the assessment, the more I was talked down to and talked poorly about among other staff (I heard from my coworkers that I was called "flighty", "not confident enough", and that my coworkers felt I was being targeted for some reason). All because I would provide clients with a little more education than I 'should' be. They also went as far as to completely ignore one of the front desk staff for no substantiated reason as what seemed to be a form of punishment, or maybe a way to push this person out. Nobody was able to pinpoint why this person was being treated so poorly, and as a result they no longer felt welcome or safe at work and left. There are a few other instances of outright middle school fashion bullying from upper management as well. There was also a lot of needless nit picking from Katie and Hannah, like holding a meeting to teach the flexologists how to "actually clean" the studio (we would clean using the provided wipes/spray, which would leave a streaky residue behind and were accused of not cleaning at all). Not only was this particular meeting a condescending waste of time, but they are disrespectful of your time in other ways as well. As a flexologist you are also expected to complete all of your client notes in 3 hours or less per week and if you are unable to, you are silently expected to use your own unpaid time to finish notes. They also stick to the 3 hours or less on notes per week rule no matter how many client hours you are working. This leaves a flexologist tempted to half a** their notes (which some that I worked with certainly did), but somehow if you wrote detailed and thorough notes you would get talked down to because you are "too analytical" and "lack time efficiency". All they truly seemed to care about the most was turning flexologists into salespeople, and getting more clients and therefore $ in the door in less time. They won't value you if you take clear and thorough notes, which is sad because that is really just doing your due diligence as a flexologist because you have to share clients with other flexes that will be referring to your notes when they have a session with your client. If you are a flexologist who cares and you have to read another flexes half a**ed note on a client, you are often left wondering how on earth you're going to help them with their goals without doing an entirely new intake of them and using up more time. Upper management is just extremely unprofessional in general. At staff meetings, you'll hear Hannah complain about difficulties in her relationship with her boyfriend to all of the staff, Katie and Hannah will make 'jokes' that they are nepotists and "keeping StretchLab in the family" (which is truly reflected in who they actually hire), and they will walk by you while you're with a client and run their hand along your back which just feels gross and patronizing, like they want you to know they are watching you. If you are someone Katie or Hannah knows or likes before you get the job, prepare to see favoritism not in your favor. Despite the pay being ok (usually an average of $25/hr depending on how full of clients your schedule was), they don't ever allow anyone (besides upper management) to work full time hours because that means they would have to provide benefits. There were definitely some flexologists working at lease 30-35 hours per week that never saw any benefits. With how physically demanding the job is (sometimes stretching people twice your size), they ought to be held accountable to provide more comprehensive medical benefits that go beyond a mere free stretch every once in a while. A couple of other cons were that the training/certification process takes a very long time, but they will try to rush you to get it done so they can get you into the soonest Flexologist Training Program weekend as possible, leaving you scrambling to complete all the modules and not truly digesting the information. You also have to fight for a place on your schedule to take a lunch or a break, otherwise you will get booked up by the front desk and be with clients and taking notes all day long - good luck going to the bathroom. The job is physically exhausting, but it is rewarding to help people. Overall, I would not recommend working for StretchLab for very long if at all (unless you can find decent management at a different franchise).

Very tiring and physically demanding work