Overworked, stressed, no technical or manager support
Pros
You may be able to work at home - some can do this Full Time, but not everyone. Others cannot work at home at all and there are the rest that can choose 2 days a week to work at home. It depends on what dept you are in and who your manager is. The hours can be from 6:30 to 7:30 but you have to pick a set schedule in Kansas City. There is a nice cafeteria and Starbucks. There is good time off and sick. You may be given a laptop to work at home which I was. I think Sunlife is a good company based out of Canada but they are having issues applying all their perks to the Kansas City location and it shows.
Cons
While some of the building is up to date and renovated most of it is outdated and worn out. The equipment is mostly outdated and passed around. There are several programs that are very outdated that you need to learn. Sunlife bought this company a few years ago and they still have not worked out any of the kinks. No one knows what anyone else does within the company. The company is international so you will be calling all over the place to get something handled. They have many people in many roles with titles that seem similar to Customer Advocacy or Customer Care Executive. It is never made clear who does what and no one seems well educated in their role. The management is overloaded so they do not have time for you. The training is touch and go and most of the time not useful. All the employees seem overloaded and do not have time to help you if you are attempting to learn how to do something. They do not provide you with a team lead or a technical specialist for advice. IT is in Ireland and they cant usually help you with anything more than resetting a password. HR is also unavailable. You send them an email and they get back to you in a week. They are still using MS-DOS programs from the 1980's and most people do not know how to use them.
