Overworked
Micromanagement
Unrealistic Expectations
Monthly scorecard is inaccurate. Oftentimes, you are penalized for working on other people's work who are behind as it reflects poorly on your scorecard come the end of the month--the system cannot distinguish between your work and the work of others. Metrics are deeply flawed and should not be used come time for compensation increases. Morale is very low. Turnover is very high. Expectations are unrealistic. Managers are either incompetent and micromanage or incompetent and let their employees do whatever they want. There is rampant favoritisim and inequality. They hire classes of Case Specialists four times per year the turnover is so high. Everyone in the department, including those who have been there for years, hate it. This is not an exaggeration; literally everyone hates this job and department. Period. Not a single individual has a positive thing to say. This is a very disorganized group benefits business seemingly in its infancy as it lacks the technological capabilities, training, and managerial staff to retain talent and maintain morale. This may seem like an appealing position for an entry level young professional, but I cannot emphasize enough how terrible this will be for you. Please look elsewhere.
