Extremely stressful because training is completely lacking. You are expected to take calls not knowing what you're doing & simply ask a coworker or supervisor when it comes up. Problem is it's busy and nobody has time to answer questions & there very often isn't a supervisor available, but you are also expected to never make any mistakes. Management is a huge "B" for lack of other words. Nothing is ever good enough, only scolds, no nice words. Everyone is constantly on edge because of this, hoping they are doing what they want. Management tells different people different instructions & and rules. Customers are extremely rude & will scream and curse at you. Management had the nerve to tell me this was my fault! They suggested I change the tone of my voice. They actually told me to sound more like an adult phone actress! There is no shift bid. You work the hours they give you, or you dont work. If there is any rearrangement (which is rare,) it's based on seniority only. The health benefits are extremely expensive for what you get. It's a 50/50 plan, meaning that you have to pay 50 of the bill until you get to an outrageously high deductible.
