Is Support.com a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Support.com have rated their employer with 2.8 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Support.com .

Does Support.com pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Support.com with 2.0 out of 5 stars based on 34 anonymously submitted employee reviews. This is 29.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Work from home was great while attending classes" ((in 452 reviews)); "Good benefits and 401k" ((in 82 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 28 reviews)); "Some great coworkers" ((in 25 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 12 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 181 reviews)); "poor Management with in company" ((in 92 reviews)); "If you get a good supervisor" ((in 80 reviews)); "Poor Training" ((in 56 reviews)); "More and more responsibilities with no raises." ((in 41 reviews))

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Support.com

Support.com Customer Service Representative reviews

2.8

49% would recommend to a friend

(34 total reviews)

Lance Rosenzweig

32% approve of CEO

22% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Culture & values

2.1

Senior management

2.0

Compensation and benefits

2.0

Career opportunities

Customer Service Representative employees have rated Support.com with 2.8 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Support.com is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

34 reviews

3.0

Mar 20, 2025

Ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fair pay, flexible schedule, comprehensive training

Cons

The management kind of sucked

3.0

Jul 10, 2024

no support

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote work from almost anywhere is the US

Cons

not family first as they state, no possibility for advancement, low pay

4.0

Mar 25, 2024

Remote work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Getting out late was not an issue Break were great since i was in the comfort of my home

Cons

Privacy in a house with 3 kids was hard to fine Couldn't leave work at work

Viewing 1 - 3 of 34 Reviews

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Support.com reviews FAQs

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Support.com

Support.com Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok place to work

no support

Remote work

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