Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Support.com

Is this your company?

Support.com Customer Service Agent, Technical Support reviews

2.0

Be the first to recommend this company

(1 total review)
avatar

Lance Rosenzweig

Not enough data to show CEO approval

Ratings by category

3.0

Career opportunities

2.0

Compensation and benefits

1.0

Culture & values

1.0

Work/Life balance

1.0

Senior management

Ratings by demographic groups

Reviews by job title

1 review
2.0
Sep 11, 2019

Could use more tools for agents

Customer service agent, technical support
Recommend
CEO approval
Business Outlook

Pros

Plenty of hours usually, consistent pay, and thorough paid training.

Cons

They don't have good tools to help customers. Constantly put in positions where the agents can't help. Complicated systems in the tools they do have. If attempting to work here don't get used to being part of a team as changes take place every week to every month.

avatar
Support.com Response
6y
Thank you for your feedback. Our tools, which are provided by our client(s) are the most up to date tools available, and while complicated in the beginning, can be overcome with practice. We do provide feedback to our client(s) so that they may continue to evolve with their tool offerings. We have limited the number of team changes an employee will have in their current environment, so thank you for your feedback, we do make changes based on information received. We wish you well in your new endeavors.
Related searches: Support.com Customer Service Agent, Technical Support jobs | Support.com Customer Service Agent, Technical Support salaries | Support.com benefits | Support.com interviews
Support.com reviewsSupport.com Customer Service Agent, Technical Support reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.