Could use more tools for agents - Customer Service Agent, Technical Support Support.com Employee Review

Thank you for your feedback. Our tools, which are provided by our client(s) are the most up to date tools available, and while complicated in the beginning, can be overcome with practice. We do provide feedback to our client(s) so that they may continue to evolve with their tool offerings. We have limited the number of team changes an employee will have in their current environment, so thank you for your feedback, we do make changes based on information received. We wish you well in your new endeavors.