Support.com Support Engineer reviews

- The job pays roughly 60% of what any other IT support job pays. - After a few months of working from home in a call-center environment, it gets isolating and lonely. - The hours constantly changed; despite giving the illusion that the SE's have say in what their hours are through shift bids, in practice this never really happened. - All of the actual interesting technical work was outsourced to India, leaving qualified technicians stuck on the phone helping old people set up wireless printers all day. - Supervisors varied in usefulness; had at least two of them who I'm fairly sure would leave their PCs for large stretches of the day. - No raises after 2 years.

- Pay is at poverty level - about $12.70 an hour. - Employees are considered a cheap, easily replaced commodity. - No holidays or holiday pay...just 40 hrs they call "floating holidays' that you have to apply 6 weeks in advance for. - Mandatory overtime....if you need to get off work on time you have to request it in advance. - Have to supply own equipment including computer and high speed internet. - Training is non existent...have to support macs, iphones, android phones, etc with no training. - Absolutely no policies in place...rules change from supervisor to supervisor, team to team. - I have worked for large companies and small companies and have never seen one that appears to make up things as it goes along like SDC. - Have been moving all jobs overseas. Support is the last on in North America, and I'm sure is in talks to be moved off shore also. - Not showing a profit because they have been buying shady crapware companies like ARO. - Implicated along with others in unethical selling practices.