Pros
- It kept me up-to-date on new technical developments - Work-from-home is convenient
Cons
- The job pays roughly 60% of what any other IT support job pays. - After a few months of working from home in a call-center environment, it gets isolating and lonely. - The hours constantly changed; despite giving the illusion that the SE's have say in what their hours are through shift bids, in practice this never really happened. - All of the actual interesting technical work was outsourced to India, leaving qualified technicians stuck on the phone helping old people set up wireless printers all day. - Supervisors varied in usefulness; had at least two of them who I'm fairly sure would leave their PCs for large stretches of the day. - No raises after 2 years.