Honesty + Transparency + Empathy = Emotional Intelligence lives here!
Pros
That's a pun. Get it? Support Logic does sentiment extraction using ML on support systems of record. This is exciting tech - SupportLogic is completely owning the market space! While SL is a startup, it's now a well-funded startup; Series B funding was just announced. And is now hiring for almost everything! This is a "remote first" company, and my co-workers are distributed around the world. Work culture of honesty, transparency, and empathy is very refreshing and collaboration has been easy to come by. Sr Leadership is very experienced in the business of support, using ML/sentiment extraction to great effect. The vision for success is very clear and achievable. Leadership has clear mastery of strategy and tactics, and the company vision feels grounded. This tech solution resolves painful customer problems. The customer list is already stacked with top shelf customers with recognizable brands. From the standpoint of business opportunity and personal development, I feel lucky to have landed here!
Cons
very trivial cons so far, some onboarding is not well documented. But my co-workers have been extremely helpful and flexible, providing answers and making themselves available.
