Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 22 reviews)); "Great people work there and teams are positive with each other." ((in 12 reviews)); "Competitive Pay good co" ((in 6 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 6 reviews)); "Good compensation" ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 12 reviews)); "had 4 managers in 3 years" ((in 9 reviews)); "Management could care less about you, training sets you up for failure, management refuses to listen to major issues, they favor certain people." ((in 9 reviews)); "Horrible leadership" ((in 7 reviews)); "Upper management is not held accountable for mistakes they make" ((in 6 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

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SurePayroll

Part of Paychex

SurePayroll reviews

3.3

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.3 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

4.0

Aug 20, 2012

Cool technology, cool people

Sales

Recommend

CEO approval

Business Outlook

Pros

Great product, service, close to train station, very good benefits now with Paychex as owner of company. Management is approachable, compensation good. Growing fast. Fun .

Cons

Space is cramped in HQ buidling, Not enough office space, parking lot is full. Need more room for all the new people.

1.0

Jan 14, 2012

Zero infrastructure and poor leadership from senior management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Relaxed dress code, close to public transportation, and bought out by PayChex so hopefully it will improve. Not much else to speak of.

Cons

Office politics are unbearable, horrible leadership, no infrastructure, reactive instead of proactive, and it can be quite clique. It can be difficult to advance at times as well.

3.0

Aug 4, 2011

Decent place, obtuse management, and morale of malaise

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In a nutshell: -No hassles getting time off, unless it fell in the "black-out period" (December through February, roughly). From what I hear, this is industry standard. -Fair pay and fair hours. -Great benefits in a relatively short time after the Paychex acquisition.

Cons

-Severe lack of flexibility in working from home -Your job duties can completely change during the end of the year due to management's to adequately hire for new-customer onboarding as well as EOY tax paperwork and payments -Boring industry, boring office, boring suburb--and it shows in the employees -Promotions were scarce, especially in a relatively small company that prides itself in entrepreneurship -Honestly, if you look hard enough you can find a better place to work staffed by better senior management.

Viewing 64 - 66 of 187 Reviews

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