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SurePayroll

Part of Paychex

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SurePayroll reviews

3.3

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

SurePayroll has an employee rating of 3.3 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

187 reviews
1.0
Dec 31, 2025

Know what you need

Recommend
CEO approval
Business Outlook

Pros

If you're considering this company, be sure to know what’s important to you and your goals because this company may be unable to provide you with what you want or deserve. This probably isn’t the place for you if you’re looking for a supportive, growth-oriented, people-first workplace.

Cons

My experience with this company has been disappointing, and I wouldn't recommend this employer for many reasons. There’s a lack of direction and support from upper management, making it difficult to understand the company’s goals and how your role fits into the bigger picture. Many in middle management try but they don’t get what they need, so it’s hard for them to help those lower in the organization. The company fails to communicate key information about its direction. There’s no transparency or clarity around the company's vision or future, which creates confusion and frustration. It’s not uncommon to be asked to handle tasks outside your job description. Many times, you don’t receive the information you need to be successful at these extra tasks. These assignments frequently take you away from your primary job, leading to criticism twice: once when you don’t meet your assigned responsibilities and once when you don’t complete the extra tasks. Feedback is infrequent and vague, and what little you do get is often unhelpful. There’s no real mechanism for setting annual objectives or receiving annual performance reviews, leaving you in the dark about how you're performing or where to improve. The culture is toxic and there's a general sense of negativity throughout the organization. Employees are not supported and collaboration is rare. The work environment is filled with backstabbers. People are more focused on advancing themselves at the expense of others. The HR department was cut way back, so there aren’t really even any people to call for help. Even if you get someone, they’re scared to go against the company. There is little to no focus on career growth or development. No clear paths for advancement and if you try to express interest in growth opportunities, you're met with indifference. Leadership promotes people who have little experience or qualification for the role. The company fails to provide the tools and resources necessary for employees to succeed. You're often left to figure things out on your own, which makes it hard to excel.

5.0
Jun 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Fully remote The people Commission

Cons

None other than base pay should be higher. The 38k is ALOT lower than the national average for a base pay for an account executive .

Viewing 73 - 75 of 187 Reviews

Glassdoor has 193 SurePayroll reviews submitted anonymously by SurePayroll employees. Read employee reviews and ratings on Glassdoor to decide if SurePayroll is right for you.