Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 22 reviews)); "Competitive Pay good co" ((in 12 reviews)); "The people are great and the work environment is casual." ((in 12 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 6 reviews)); "Unlimited PTO" ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 11 reviews)); "had 4 managers in 3 years" ((in 8 reviews)); "Management could care less about you, training sets you up for failure, management refuses to listen to major issues, they favor certain people." ((in 8 reviews)); "Horrible leadership" ((in 7 reviews)); "No work life balance ." ((in 6 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

What are the top reviewed SurePayroll locations?

Glenview , Chicago , Saint Petersburg , Albuquerque , Tampa , Warrenville , Maywood , Schaumburg , Yorkville , New York , Rochester , Houston , Clearwater , Florida , Main Settlement

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SurePayroll

Part of Paychex

SurePayroll reviews

3.3

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.3 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

5.0

Oct 22, 2019

Rough Start, Getting Better

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Easy going atmosphere, easy work, your manager cares about development, company is moving into the future and changing current methods

Cons

Below market average for pay, and there are some "clicks" but it's not too bad.

1.0

Oct 3, 2019

HELL ON EARTH

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus if you work like a dog to make your metrics The insurance

Cons

SEVERELY UNDERSTAFFED DUE TO MANAGEMENT TREATMENT!!! You are expected to take verbal abuse from clients, you are severely micromanaged. They offer too little compared to competitors and even less internally. So many CSRs on FMLA due to being understaffed, overworked and mistreated by management.

SurePayroll Response

Our employees' experiences are important to us and we would like an opportunity to discuss yours with you in more detail. Please reach out to us at glassdoor@paychex.com.

2.0

Aug 20, 2019

Not well staffed - mandatory OT every week

Associate

Recommend

CEO approval

Business Outlook

Pros

Great benefits via Paychex; especially sick time and floating holidays

Cons

so understaffed. OT approaching 20.0 per week required.

SurePayroll Response

Thanks for your feedback. Your review will be shared internally to management for awareness.

Viewing 106 - 108 of 187 Reviews

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