Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 22 reviews)); "Great people work there and teams are positive with each other." ((in 12 reviews)); "Competitive Pay good co" ((in 6 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 6 reviews)); "Good compensation" ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 12 reviews)); "had 4 managers in 3 years" ((in 9 reviews)); "Management could care less about you, training sets you up for failure, management refuses to listen to major issues, they favor certain people." ((in 9 reviews)); "Horrible leadership" ((in 7 reviews)); "Upper management is not held accountable for mistakes they make" ((in 6 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

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SurePayroll

Part of Paychex

SurePayroll reviews

3.3

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.3 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

4.0

May 4, 2017

Customer Service

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Flexibility in Schedule and Relaxed Culture , where everyone gets along. We also have a lot of fun especially during year end. Managers are very engaging with their front line reps and they seem to really care about their work life balance.

Cons

Our busy season can seem like a lot a first, but the days go by so quickly. The management team is constantly giving prizes and treating us to free lunches. Our bonuses that we can qualify for each month is the icing on the cake.

4.0

May 4, 2017

Great Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you're looking for a company that is a great place to work with AMAZING benefits, you need to check out SurePayroll. We also have a wide range of work shifts available with a lot of potlucks and free Starbucks coffee too! There is always room for growth too.

Cons

Year end is stressful, but we do a bunch of things to try and offset that (raffles, games, food, trivia, team competitions, etc.).

4.0

May 4, 2017

Great team environment

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

-casual dress - competitive benefits - ongoing on the job training - great company culture

Cons

End of year can be stressful due to taxes filings but company tries to make it more relaxed by having contests and other perks

Viewing 127 - 129 of 187 Reviews

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