Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 23 reviews)); "Great people work there and teams are positive with each other." ((in 12 reviews)); "Competitive Pay good co" ((in 10 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 6 reviews)); "Entrepreneurial feel with large company backing and great salary and benefits." ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 13 reviews)); "had 4 managers in 3 years" ((in 9 reviews)); "Training was completely inadequate." ((in 8 reviews)); "Horrible leadership" ((in 7 reviews)); "Upper management is not held accountable for mistakes they make" ((in 6 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

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SurePayroll

Part of Paychex

SurePayroll reviews

3.4

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.4 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

4.0

Oct 26, 2016

Great Culture / Chance for Growth if You Are Highly Motivated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Customer Care department at SurePayroll offers a lot of opportunity to grow for individuals who are highly motivated, enjoy learning and have thick skin. Working here also builds character which is a useful tool for living. The pay is high for a call center position because this job requires individuals who can think outside of the box and are self-motivated; there is no script and you encounter something new every day! Most of all I love my co-workers; we are truly a close-knit team and we can lean on each other to attain whatever goals we set.

Cons

In the current structure there are long hours during our busy season from mid-December to the end of March, and there is no approved time off during that period. When/if we get a higher head-count that may change

3.0

Oct 18, 2016

A culture of backstabbing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Was really a great company to work for when I first started. Great salary, a relatively close drive (40-45 minutes on a good traffic day) but that's Chicago. Now that Paychex has taken over day-to-day operation, my outlook really changed (see cons).

Cons

Training is minimal. A lot of undocumented processes or in essence "fly by the seat of your pants" mentality which in some cases led to disastrous results, especially when dealing with client's complex tax issues. In my department, I had to deal with individuals who "dump and run" issues on your lap and expected you to fix it., even though it's not your responsibility. I presented many issues like this to my manager who shrugged his shoulders and just took it on even though it just added more to the pile.

1.0

Aug 29, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefit package. Negotiate your starting salary

Cons

Managers are horrible. I'm not sure many had the education to be a manager. There was favortism. The CSR department was treated the worst out of all departments. Bad software platform Salary is not the same across the board There isn't a work/life balance. CSR used to be forced to work a black out period with no days off, even if sick.

Viewing 142 - 144 of 187 Reviews

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