Is Sutherland a good company to work for as a IT Helpdesk Associate?

IT Helpdesk Associate professionals working at Sutherland have rated their employer with 3.9 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.4 out of 5 stars. Search open IT Helpdesk Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked IT Helpdesk Associate interview questions at Sutherland .

Does Sutherland pay IT Helpdesk Associate employees well?

IT Helpdesk Associate professionals rate their compensation and benefits at Sutherland with 3.6 out of 5 stars based on 72 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about IT Helpdesk Associate salaries at Sutherland.

How happy are IT Helpdesk Associate professionals working at Sutherland?

52% of IT Helpdesk Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. IT Helpdesk Associate professionals have also rated Sutherland with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.9 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 269 reviews)); "Good work environment and safe" ((in 250 reviews)); "The benefits are good but expensive." ((in 234 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 636 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 90 reviews)); "Favoritism is a constant thing." ((in 48 reviews))

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Sutherland

Sutherland IT Helpdesk Associate reviews

3.9

52% would recommend to a friend

(72 total reviews)

Dilip R. Vellodi

53% approve of CEO

41% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.6

Compensation and benefits

Associate IT HelpDesk employees have rated Sutherland with 3.9 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Associate IT HelpDesk professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Associate IT HelpDesk professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

72 reviews

4.0

Jun 10, 2026

Reliable salary payments and transport support

Associate - it helpdesk

Recommend

CEO approval

Business Outlook

Pros

Salary will be credited on time. They provide you transport charge even if you travel on your own.

Cons

Nothing I had a good experience over there as a fresher

5.0

Jan 18, 2026

Good

Associate - it helpdesk

Recommend

CEO approval

Business Outlook

Pros

Excellent work environment and colleagues

Cons

Break times are very hard to get

2.0

Oct 23, 2025

Salary

It helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

The only pro is that you aren't expected to know much in the interview

Cons

The primary con is being the pay itself as it was way below what the current wage for a similar job in another org

Viewing 1 - 3 of 72 Reviews

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Sutherland IT Helpdesk Associate reviews

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Reliable salary payments and transport support

Good

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