Is Sutherland a good company to work for as a IT Helpdesk Associate?

IT Helpdesk Associate professionals working at Sutherland have rated their employer with 3.9 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.4 out of 5 stars. Search open IT Helpdesk Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked IT Helpdesk Associate interview questions at Sutherland .

Does Sutherland pay IT Helpdesk Associate employees well?

IT Helpdesk Associate professionals rate their compensation and benefits at Sutherland with 3.6 out of 5 stars based on 72 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about IT Helpdesk Associate salaries at Sutherland.

How happy are IT Helpdesk Associate professionals working at Sutherland?

52% of IT Helpdesk Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. IT Helpdesk Associate professionals have also rated Sutherland with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.9 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 269 reviews)); "Good work environment and safe" ((in 250 reviews)); "The benefits are good but expensive." ((in 234 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 636 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 90 reviews)); "Favoritism is a constant thing." ((in 48 reviews))

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Sutherland

Sutherland IT Helpdesk Associate reviews

3.9

52% would recommend to a friend

(72 total reviews)

Dilip R. Vellodi

53% approve of CEO

41% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.6

Compensation and benefits

Associate IT HelpDesk employees have rated Sutherland with 3.9 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Associate IT HelpDesk professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Associate IT HelpDesk professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

72 reviews

5.0

Jul 25, 2025

Great Experience for Entry-Level Tech Professionals

Associate - it helpdesk

Recommend

CEO approval

Business Outlook

Pros

-Supportive team and collaborative environment -Opportunities to develop both technical and communication skills -Recognized performance through awards and metrics -Exposure to real-time problem-solving and customer handling -Flexible to shifting schedules with proper training support

Cons

-Limited growth opportunities in specialized IT paths -Sometimes repetitive tasks, depending on the account

3.0

Jun 23, 2025

NA

It helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

Very Good for fresher employee

Cons

Very fast paced, difficult work life balance

4.0

Jun 16, 2025

Employer Review

Associate - it helpdesk

Recommend

CEO approval

Business Outlook

Pros

great team, helpful, work life balance

Cons

shift timing, shift swapping, hybrid option

Viewing 4 - 6 of 72 Reviews

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Sutherland IT Helpdesk Associate reviews

Ratings by category

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Great Experience for Entry-Level Tech Professionals

NA

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