Is Sutherland a good company to work for as a Helpdesk Associate?

Helpdesk Associate professionals working at Sutherland have rated their employer with 3.9 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Helpdesk Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Helpdesk Associate interview questions at Sutherland .

Does Sutherland pay Helpdesk Associate employees well?

Helpdesk Associate professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 20 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Helpdesk Associate salaries at Sutherland.

How happy are Helpdesk Associate professionals working at Sutherland?

65% of Helpdesk Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. Helpdesk Associate professionals have also rated Sutherland with a 3.4 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Sutherland

Sutherland Helpdesk Associate reviews

3.9

65% would recommend to a friend

(20 total reviews)

Dilip R. Vellodi

67% approve of CEO

62% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Career opportunities

3.4

Culture & values

3.4

Work/Life balance

3.2

Compensation and benefits

3.0

Senior management

Helpdesk Associate employees have rated Sutherland with 3.9 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Helpdesk Associate professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Helpdesk Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

2.0

Oct 23, 2025

Salary

It helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

The only pro is that you aren't expected to know much in the interview

Cons

The primary con is being the pay itself as it was way below what the current wage for a similar job in another org

5.0

Sep 27, 2025

10/10 Great WFH/remote job experience.

Helpdesk associate

Recommend

CEO approval

Business Outlook

Pros

-many programs to apply for depending on WFH/On-Site, Worldwide. -Company achievements alone are impressive, like Best Place to Work-type awards. -Easy access to any and all support needed: Management, HR, Never an issue. -I love it, my team is like family. -Vacation, 401K, Many benefits and support all around -Work from home, remote work -Diversity and Inclusion, fully supportive of all people, all walks of life.

Cons

???? None. If you you show up to work, and do what is required, you work how you are trained and told to, you'll be fine.

3.0

Jun 23, 2025

NA

It helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

Very Good for fresher employee

Cons

Very fast paced, difficult work life balance

Viewing 1 - 3 of 20 Reviews

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Sutherland Helpdesk Associate reviews

Ratings by category

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Reviews by job title

Salary

10/10 Great WFH/remote job experience.

NA

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